This paper presents results obtained from ambient vibration and strong-motion responses of a thirteen-story, moment-resisting steel framed Santa Clara County Office Building (SCCOB) before being retrofitted by visco-elastic dampers and from ambient vibration response following the retrofit. Understanding the cumulative structural and site characteristics that affect the response of SCCOB before and after the retrofit is important in assessing earthquake hazards to other similar buildings and decision making in retrofitting them. The results emphasize the need to better evaluate structural and site characteristics in developing earthquake resisting designs that avoid resonating effects. Various studies of the strong-motion response records from the SCCOB during the 24 April 1984 (MHE) Morgan Hill (MS = 6.1), the 31 March 1986 (MLE) Mt. Lewis (MS = 6.1) and the 17 October 1989 (LPE) Loma Prieta (MS = 7.1) earthquakes show that the dynamic characteristics of the building are such that it (a) resonated (b) responded with a beating effect due to close-coupling of its translational and torsional frequencies, and (c) had a long-duration response due to low-damping. During each of these earthquakes, there was considerable contents damage and the occupants felt the rigorous vibration of the building. Ambient tests of SCCOB performed following LPE showed that both translational and torsional periods of the building are smaller than those derived from strong motions. Ambient tests performed following the retrofit of the building with visco-elastic dampers show that the structural fundamental mode frequency of the building has increased. The increased frequency implies a stiffer structure. Strong-motion response of the building during future earthquakes will ultimately validate the effectiveness of the retrofit method.This paper presents results obtained from ambient vibration and strong-motion responses of a thirteen-story, moment-resisting steel framed Santa Clara County Office Building (SCCOB) before being retrofitted by visco-elastic dampers and from ambient vibration response following the retrofit. Understanding the cumulative structural and site characteristics that affect the response of SCCOB before and after the retrofit is important in assessing earthquake hazards to other similar buildings and decision making in retrofitting them. The results emphasize the need to better evaluate structural and site characteristics in developing earthquake resisting designs that avoid resonating effects. Various studies of the strong-motion response records from the SCCOB during the 24 April 1984 (MHE) Morgan Hill (Ms = 6.1), the 31 March 1986 (MLE) Mt. Lewis (Ms = 6.1) and the 17 October 1989(LPE) Loma Prieta (Ms = 7.1) earthquakes show that the dynamic characteristics of the building are such that it (a) resonated (b) responded with a beating effect due to close-coupling of its translational and torsional frequencies, and (c) had a long-duration response due to low-damping. During each of these earthquakes, there was considerable contents damage and the occupants felt the rigorous vibration of the building. Ambient tests of SCCOB performed following LPE showed that both translational and torsional periods of the building are smaller than those derived from strong motions. Ambient tests performed following the retrofit of the building with visco-elastic dampers show that the structural fundamental mode frequency of the building has increased. The increased frequency implies a stiffer structure. Strong-motion response of the building during future earthquakes will ultimately validate the effectiveness of the retrofit method.